There are three things you need to know for how to regain a lost sale or client. Anytime you have lost a sale or a client you will need to immediately take the blame and own up to whatever it is that went wrong with the service, business process, expectations, or even the product. Any time your business causes an unhappy customer, you must do everything you can to let the client know that you understand their dissatisfaction and you are indeed sorry that they have come to feel this way.

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