As MSPs you are all dealing with managing or providing support services that involve working with 3rd party vendors.  In this coversation Eric Hanson and I discuss the challenges of vendors where those who have authority to make decisions on critical infrastructure leave or are no longer in the role that would required them to manage that vendor relationship.  This is not a new topic but is often an avoided topic as it pertains to MSPs working with Internet, cell phone and other vendors in supporting their clients.