Across the country and here at home Veterans Administration Medical Centers faced a major problem when it came to appointments. With a lack of resources they were unable to stay on top of the confirmation process to ensure veterans knew when they had an appointment. That resulted in nearly nine-million missed appointments every year. Homefront host Craig McKee talks to Cincinnati VAMC’s Mike Biery about a new way to manage appointments. Why are they seeing the lowest numbers in history of the medical center? What options are there for veterans to stay in the loop and why something as simple as a text is better serving veterans.

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