VIA LINK provides information, referrals, training and crisis intervention to people, organizations and communities so they can help themselves and others. The VIA LINK call center is open 24 hours a day, 7 days a week, to listen, answer questions and provide resources to people who call 211 or the National Suicide Prevention Lifeline. If a caller is in crisis, the confidential counselor who answers will start helping them on the spot. Lavondra Dobbs, CEO for VIA LINK, says the counselor will