Welcome to the latest episode of the Zero Hour podcast and your host today is Karla Reffold. Today, we are joined by Vicki Gavin. Vicki has been in business continuity, crisis management and cybersecurity since the early 90s. She has worked at organisations such as Barclays, the Economist and Kensington Mortgages. She is a public speaker and multi award winner within cybersecurity and crisis management.

Key Minutes:

1:10 - Hearing about cybersecurity and business continuity for the first time

02:46 - Focusing on the responses

07:23 - Communicating bad messages with senior executives

17:04 - Falling apart under the pressure of a crisis

19:05 - Focusing on people and mental health within crisis management

22:20 - Covid-19 surprises

27:25 - The gap between cybersecurity and business continuity

34:38 - Dealing with new risks

37:44 - Skills gap in the industry

44:50 - Ten Quick Fire Questions

Key Messages:

What happens in an incident is never what is expected.

You can never predict a black swan event.

Don’t plan for the scenarios, plan for the impact.

If you don’t do crisis exercise, you crisis team won’t be prepared.

You can find Vicki at:

LinkedIn: https://www.linkedin.com/in/vickigavin/?originalSubdomain=uk

Twitter: https://twitter.com/vickigavin?lang=en

Follow us:

Twitter: @zero_hourpod

Instagram: @zerohourexperience

Website: www.beechermadden.com

This podcast is sponsored by:

BeecherMadden - www.beechermadden.com

Cyber Security Professionals - www.cybersecurity-professionals.com