Our guest on this episode is Vicki Young, the founder and CEO of Nalla, a brand consultancy based in London, UK.

She talks about:

• How some early jobs equipped her with some leadership skills, and her first agency jobs gave her some ideas of things she wanted to do differently.
• Having structured quarterly retrospectives to involve everyone in improving the business.
• The book Radical Candour and how it's helping her give clear and direct feedback.
• The struggle of maintaining connection and engagement during the extended remote working in the pandemic.
• How she needed to shape the business up to run effectively without her, as she took maternity leave
• Taking some inspiration from the Entrepreneurial Operating System (EOS) and the book Traction by Geno Wickman
• Setting up a three year vision, and breaking it down into quarterly goals
• Working towards having a more structured board, with retreats for stepping back and thinking about the longer term

The Convivio Agency Leaders Podcast is presented by Steve Parks and Dr Joe Baker.

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