Coronavirus has caused massive disruptions to the travel industry and its customers. Many have been left to battle the complicated online travel agency system in order to get their money refunded. However, how does one go about getting a refund for their canceled flights from a virtually unreachable online travel agency? 

This episode looks at how a Facebook group can provide tangible help to its users. Our host Aoife takes us on a journey through the group ‘Victims of lastminute.com’ as she tries to get a refund for her canceled flights.