Watch on YouTube.

CX Today's Charlie Mitchell hosts Martin Taylor, Deputy CEO of Content Guru.

In this session, we consider the evolution of video within the contact center space, discussing:

• Why the video boom never happened in CX 
• The sectors that have rushed to embrace video and relevant use cases 
• The sectors that haven't yet, but may be missing an opportunity 
• Up-and-coming video innovations that will pull the channel forward 
• How Content Guru is preparing for the future of video 

If you're looking for more information about Content Guru's storm LINK solution, visit Content Guru.

To delve deeper into the NHS case study: https://www.contentguru.com/en-gb/resources/case-studies/nhs-111-london/

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