00:00 Introduction and Guest Welcome 

01:24 Vincent Paquet's Background and Dialpad Overview 

03:33 Evolution of Dialpad and AI Integration 

04:26 Build vs. Buy Decision-Making 

12:54 Case Study: Acquiring Talk IQ 

19:08 Impact of AI on User Experience 

22:29 Future of AI and Communication 

36:13 Wrap-Up and Personal Insights

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