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Virginia Mason's Story of Consciously Deploying Toyota's Management System to Improve Quality and Care
Gary S. Kaplan, M.D., co-CEO, Virginia Mason Franciscan Health, set out on a quest over 20 years ago to transform his health system. Looking outside of healthcare, he implemented Toyota’s management system and has been reaping the benefits ever since. Dr. Kaplan innovated and courageously challenged the way his health system operated to get closer to a “perfect patient experience, every time.”
Join A&M Healthcare Industry Group’s John McLean, Managing Director, and David Shulkin, M.D., Ninth Secretary, U.S. Department of Veterans Affairs, as they talk directly to Dr. Kaplan about the journey of his moonshot.
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By A&MGary S. Kaplan, M.D., co-CEO, Virginia Mason Franciscan Health, set out on a quest over 20 years ago to transform his health system. Looking outside of healthcare, he implemented Toyota’s management system and has been reaping the benefits ever since. Dr. Kaplan innovated and courageously challenged the way his health system operated to get closer to a “perfect patient experience, every time.”
Join A&M Healthcare Industry Group’s John McLean, Managing Director, and David Shulkin, M.D., Ninth Secretary, U.S. Department of Veterans Affairs, as they talk directly to Dr. Kaplan about the journey of his moonshot.