In this podcast, Akhil walks us through the different purposes of virtual agents and digital colleagues in organisations. He then explains the technology behind this, how it can help cut back on costs and complexity, and what the future of digital colleagues looks like.

Dr Akhil Sahai is the Chief Product Officer at Symphony SummitAI. SummitAI is a leader in AI-driven IT service management that is a part of SymphonyAI. The one billion dollar investment fund committed to building the next generation of artificial intelligence and machine learning applications across multiple verticals.