In this episode, Matt unpacks Law et al.’s (2024) study on peer-led behavioral skills training over Zoom to teach active and empathetic listening. You’ll discover how to break empathy down into observable skills, use video modeling, role-play, and feedback in virtual settings, and scale your training with minimal expert oversight. Tune in for practical tips on designing replicable programs that boost client care, staff retention, and your supervisory toolkit. Check out the shownotes for article links and supporting resources at www.behavioristbookclub.com/blog.