CallisonRTKL is a leading global architecture, planning and design firm focused on cross-pollinating ideas and delivering quality at all levels in all places. CallisonRTKL’s VP and Global Services Lead of Customer Experience, Paul Conder, and Associate Vice President of CX Innovation and Insight, Lily Olsson, join us to discuss our joint project “Visions Into the Future”. We talk about: pre and post pandemic attitudes across industries, how brands can bolster their services to increase the perception of safety, the new meaning of convenience, how consumer are not only makers and sellers but also collaborators, the live – work – play ethos, and more.

Interviewed by Mortimer Singer.