There is both survey-based and anecdotal evidence to suggest that visitors to arts and cultural venues such as theatres, museums, galleries and heritage sites behave in a different way than they did, say, 20 years ago. The  pandemic may have played a part and some people point to the rise of smartphones and social media. What's really happening and what are the explanations and implications?

In this episode, host Tom Dawson gathers a panel of visitor experience experts to get their thoughts... and the resulting discussion reveals real and significant evolution in the expectations, attitudes and actions of visitors. There are challenges and opportunities... and bizarre tales involving everything from misbehaving ducks to the unexpected removal of garments. 

This is a must-listen conversation about a live subject in the arts and cultural sector.

Panellists:

Liza Leonard (Manchester Art Gallery)

Dean Graham (Leeds Castle)

James Duckworth (Shakespeare North Playhouse)

The Arts & Culture Podcast seeks out and shares best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK.

Host Tom Dawson is COO for the Association for Cultural Enterprises.

https://culturalenterprises.org.uk/