Effective risk management and excellent customer outcomes aren’t mutually exclusive—they depend on each other.

That’s the approach Vivian Valbuena has refined over 25 years working across the US, Europe, Asia, Australia, and now New Zealand as General Manager of Risk at Fisher Funds.

In a recent conversation with Hamish Shaw, General Manager at ThirdEye, Valbuena shared her thoughts on fraud prevention, customer experience, and leading a risk function at one of New Zealand’s largest wealth managers, serving more than half a million customers.

📖 Read the full article: https://jadethirdeye.com/blog/making-risk-management-work-for-customers/

#RiskManagement #CustomerExperience #FraudPrevention #WealthManagement #FinancialCrime