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Voice AI for Contact Centers: How Synthflow Built Memory That Actually Works
What happens when voice AI stops being a demo — and becomes something contact centers can trust?
In this episode, Hakob Astabatsyan, Co-Founder & CEO of Synthflow AI, breaks down how memory-enabled voice agents reduce AHT, lift FCR, and eliminate repetitive customer conversations. Synthflow now runs millions of calls with sub-second latency, a reliability engineering culture, and a memory framework built for regulated industries.
We explore the point where voice AI transitions from novelty to enterprise infrastructure:
real-time interruption handling, multi-turn context retention, deterministic guardrails, HIPAA/GDPR compliance, and the orchestration pipelines that make AI feel natural instead of artificial.
Our sponsor:
🚀 Exclusive Black Friday offer – NordStellar x Startuprad.io. NordStellar, developed by the team behind NordVPN, gives startups and scaleups real-time insights into leaked credentials, darknet threats, and unprotected assets – before attackers can exploit them.
👉 Get 20% off with code blackfriday20 at nordstellar.com/startupradio.
🕒 Offer valid until December 10, 2025 – protect your business before your data is offered for sale on the darknet. NordStellar – Know what attackers know. Act first.
What You’ll Learn
– Why memory is the “missing layer” in voice AI
– How Synthflow delivers sub-second latency at scale
– What breaks at 1M+ calls — and how to prevent it
– The BELL framework for safe enterprise AI deployment
– How to measure the real KPIs: AHT, FCR, CSAT, containment, ROI
– When to rely on deterministic flows vs. LLM reasoning
– How regulated industries deploy voice AI without risk
– Where voice-to-voice LLMs are heading in 2025
Guest Spotlight
Hakob Astabatsyan is the Co-Founder & CEO of Synthflow AI, one of Europe’s fastest-growing contact center AI platforms. His team builds voice agents with memory, reliability, and real-time orchestration — used across healthcare, finance, BPOs, and high-volume CX teams.
Enjoy the show?
Follow, review, and share this episode with your team.
📖 Blog recap: https://www.startuprad.io/post/synthflow-voice-ai-with-memory-the-contact-center-breakthrough
Watch on YouTube: https://youtu.be/k7BulYtZWfA
🎧 The Audio Podcast
Subscribe here: https://linktr.ee/startupradio
🚪 Connect with Us
Partner with us: [email protected]
Subscribe: https://linktr.ee/startupradio
Feedback: https://forms.gle/SrcGUpycu26fvMFE9
Follow Joe on LinkedIn: http://www.linkedin.com/comm/mynetwork/discovery-see-all?usecase=PEOPLE_FOLLOWS&followMember=joernmenninger
View all episodes
By Startuprad.io™ – Europe’s Startup & VC Podcast NetworkWhat happens when voice AI stops being a demo — and becomes something contact centers can trust?
In this episode, Hakob Astabatsyan, Co-Founder & CEO of Synthflow AI, breaks down how memory-enabled voice agents reduce AHT, lift FCR, and eliminate repetitive customer conversations. Synthflow now runs millions of calls with sub-second latency, a reliability engineering culture, and a memory framework built for regulated industries.
We explore the point where voice AI transitions from novelty to enterprise infrastructure:
real-time interruption handling, multi-turn context retention, deterministic guardrails, HIPAA/GDPR compliance, and the orchestration pipelines that make AI feel natural instead of artificial.
Our sponsor:
🚀 Exclusive Black Friday offer – NordStellar x Startuprad.io. NordStellar, developed by the team behind NordVPN, gives startups and scaleups real-time insights into leaked credentials, darknet threats, and unprotected assets – before attackers can exploit them.
👉 Get 20% off with code blackfriday20 at nordstellar.com/startupradio.
🕒 Offer valid until December 10, 2025 – protect your business before your data is offered for sale on the darknet. NordStellar – Know what attackers know. Act first.
What You’ll Learn
– Why memory is the “missing layer” in voice AI
– How Synthflow delivers sub-second latency at scale
– What breaks at 1M+ calls — and how to prevent it
– The BELL framework for safe enterprise AI deployment
– How to measure the real KPIs: AHT, FCR, CSAT, containment, ROI
– When to rely on deterministic flows vs. LLM reasoning
– How regulated industries deploy voice AI without risk
– Where voice-to-voice LLMs are heading in 2025
Guest Spotlight
Hakob Astabatsyan is the Co-Founder & CEO of Synthflow AI, one of Europe’s fastest-growing contact center AI platforms. His team builds voice agents with memory, reliability, and real-time orchestration — used across healthcare, finance, BPOs, and high-volume CX teams.
Enjoy the show?
Follow, review, and share this episode with your team.
📖 Blog recap: https://www.startuprad.io/post/synthflow-voice-ai-with-memory-the-contact-center-breakthrough
Watch on YouTube: https://youtu.be/k7BulYtZWfA
🎧 The Audio Podcast
Subscribe here: https://linktr.ee/startupradio
🚪 Connect with Us
Partner with us: [email protected]
Subscribe: https://linktr.ee/startupradio
Feedback: https://forms.gle/SrcGUpycu26fvMFE9
Follow Joe on LinkedIn: http://www.linkedin.com/comm/mynetwork/discovery-see-all?usecase=PEOPLE_FOLLOWS&followMember=joernmenninger
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