Consumers today expect call technology to feel human and easy. Are businesses up for the challenge and can they implement Voice AI in a way that keeps regulators from knocking on their doors? On this episode of Tech on Reg, Dara speaks with Jim Freeze, CMO of Boston-based AI company Interactions, about how call technology increases profitability and mitigates risk. A conversational experience that makes customers happy and meets compliance needs: find out if human assisted Voice AI delivers on that promise.