Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI

Voice on Autopilot: How I Systematized My Brand Voice to Make Content Creation Calmer


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What if your brand voice didn’t live solely inside your head? What if it was a system—a tool that helped you write faster, delegate confidently, and create calm across your business?

In this episode, I share how I took my brand voice from “just a vibe” to a repeatable, documented system with the help of voice strategist Justin Blackman. We dig into how building a voice guide changed the way I write, collaborate, and scale. If content creation feels like a bottleneck—especially when you're not the one doing the writing—this episode is for you.

We’re not just talking about voice—we’re pulling two big levers from the CALMER framework:
Efficiency, by turning intuition into reusable tools
Management Style, by empowering your team with clarity instead of corrections


This is a behind-the-scenes look at the system that helped me put my voice on autopilot—and made content creation calmer, faster, and more fun.

What You’ll Learn:

  • Why “no one can write like me” is a sign you need a system, not more effort
  • The three components of a brand voice (and why most guides get it wrong)
  • How defining the difference between you and your brand prevents burnout
  • Why “authenticity” doesn’t have to mean writing everything yourself

Learn More About Justin Blackman

  • Website: justinblackman.com
  • Grab Justin's Feelings Wheel
  • LinkedIn: Justin Blackman

Learn More About the Host – Susan Boles

  • Website: beyondmargins.com
  • LinkedIn: Susan Boles
  • Submit your Calm KPI or System: Send it here
  • (00:00) - The Subjective Nature of Brand Voice
  • (00:50) - The Challenge of Maintaining a Consistent Brand Voice
  • (01:51) - Building a Scalable Voice System
  • (04:41) - The Science Behind Brand Voice Guides
  • (09:28) - Balancing Personal and Brand Identity
  • (29:34) - Leveraging AI for Authentic Brand Voice

    • Find out more about Calmer Brain by grabbing a copy of the Beyond Margins Services Guide 
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    Engineering Calmer Agencies & Consulting Firms: Calm is the New KPIBy Susan Boles

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