Few things are more crucial to a business than its phone service. According to Packet8's Dave Immethun, there are many benefits awaiting companies willing to make the switch from traditional PBX service to VoIP, from lowering costs to streamlining business processes to improving quality. In this podcast, Immethun and SmartBiz Contributing Editor Jennifer Bosavage discuss the ins and outs of VoIP, and delve into what exactly a small business should look for in a provider.