In this episode, Teri welcomes Ilana Shalowitz, Voice User Interface (VUI) Design Manager at Emmi.

Ilana Shalowitz is a well-respected authority in the voice-first design technology space, and she joins me today to talk about some of the key principles to consider when designing a voice-first experience for healthcare applications.

Some tips from Ilana!

• Recommended reading: Designing Voice User Interfaces by Cathy Pearl, and Voice User Interface Design by James P. Giangola and Jennifer Balogh
• Research before getting started!
• Listen to conversations with an ear for how people speak to each other, to determine what makes a good audio experience.
• Talk to people about your voice application, both about the idea itself (i.e. the strategic direction) and to test the conversation itself (i.e. Wizard of Oz testing)
• Remember designing a voice user interface experience is a lot like creating art or composing music; a “tapestry” of appropriate statements “woven” together.
• Consider how to build rapport with the user: consider your brand persona, set appropriate expectations, use the names of the users, be consistent in the way information is delivered, and develop trust.

Links and Resources in this Episode

• Ilana Shalowitz on LinkedIn
• Ilana Shalowitz at [email protected]
• Emmi
• Designing Voice User Interfaces by Cathy Pearl
• Voice User Interface Design by James P. Giangola and Jennifer Balogh
• Librivox
• Dr. Teri Fisher on Twitter
• Dr. Teri Fisher on LinkedIn
• Please leave a review on iTunes

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