Every decision Emily Milner makes comes back to one goal: sending her people home safe.

In this Voices in Loss Prevention ‘25 episode, bp ANZ’s Country Security Manager joins Auror’s Sean Singh to discuss safety in high-risk retail and operational settings. 

Drawing on her two decades of experience, Emily shares bp’s approach to security, from clear protocols for staff to accessible support during incidents. Emily and Sean cover topics like rising violence, citizens’ arrest laws, and reporting systems that drive action. 

The conversation highlights the importance of protecting people first, whether on the frontlines or in the boardroom.

In this episode, you’ll learn about:

• Building safety processes that match real-world operations

• How global knowledge-sharing strengthens local security programs

• The importance of celebrating effective safety actions on the frontline

Jump into the conversation:

(00:00) Emily Milner introduction

(01:24) Lessons from working across retail, aviation, and terminals

(03:15) How bp builds a people-first safety culture

(04:59) Managing unintended risks from well-meaning interventions

(07:07) Creating processes that match real-world store operations

(10:46) Showing the human impact behind safety statistics

(17:35) Challenges of staying ahead of organized retail crime

(26:31) How technology is transforming incident response and prevention

(31:18) Addressing the emotional toll of frontline incidents

Resources:

• Sean’s LinkedIn: https://www.linkedin.com/in/seandsingh/ 

• Emily’s LinkedIn: https://www.linkedin.com/in/emily-milner-183b912a/ 

• Understand the latest organized retail crime trends: https://www.auror.co/retail-crime-insights-report 

• Learn more about organized retail crime: https://www.auror.co/organized-retail-crime

• Retail Secure Conference details: https://rccretailsecure.ca/agenda/

• bp’s website: https://www.bp.com/