In this episode of the Voices of Importing podcast, InTouch Client Manager Matthew Milasius and Robert Marton, Vice President at Hyperice, talk about the ways importers address product warranties.

Here are some of the questions Robert and I discussed during the podcast:

 

How do you handle unexpected warranty issues?

What’s one common pitfall importers make when it comes to warranties and how do you recommend avoiding it?

What’s critical when establishing warranty standards with your supplier?

How do you specify acceptance criteria for a warranty?

How do you address quality fade/quality drift in warranties?

 

If you enjoyed Robert's insights and would like to contact him, you can reach him at his LinkedIn or via e-mail:

LinkedIn: https://www.linkedin.com/in/robert-marton-773407a/

E-mail: [email protected]