As I work on Season 4 of Unthinkable, I wanted to share with you one of the most popular episodes from the backlogs: Voices. The incredible story of Lisa Schneider and her warm, witty, and wonderful team working for ... the dictionary. What they did seemed unthinkable, until you hear their side of the story. Hope you enjoy!

In the meantime, be sure to subscribe to my weekly newsletter, sharing one new story every Monday for being better than best practices. That's at [http://bit.ly/DamnTheBestPractices](http://bit.ly/DamnTheBestPractices)