With their own unique sets of skills, and a desire to help out, volunteers can play a key role in emergency response. But what are volunteers allowed to do in emergency response, and how do you coordinate them? Nhi Irwin, the Statewide Resource Section Manager of the Washington State Department of Ecology, explains just that in our 30th episode. She describes how to use an online system for volunteer registration & coordination, Northwest Area Contingency Plan policy, and other crucial information about the use of volunteers during a crisis.