Michael Redbord discusses Hubspot's journey from having everyone "just do on-boarding," to building out their customer success divison. 
He also gives his advice on how to handle very vocal custeomers, his view on the importance of the phone, and the difference between happy and successful customers.

Michael Redbord discusses Hubspot's journey from having everyone "just do on-boarding," to building out their customer success divison. He also gives his advice on how to handle very vocal custeomers, his view on the importance of the phone, and the difference between happy and successful customers.

VP of Services & Support @ Hubspot, Michael Redbord

At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com

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VP of Services & Support @ Hubspot, Michael Redbord

VP of Services & Support @ Hubspot, Michael Redbord