This week we are joined by Ejieme Eromosele, an award-winning Customer Experience and Success Executive, with two decades of experience building high-impact customer programs. She has led CX strategies for Fortune 500 companies and early to mid-stage startups.  

Specializing in customer-led growth, Ejieme helps organizations drive business value by delivering customer outcomes. She has built Customer Success programs from the ground up and expanded global operations as General Manager for EMEA.  

As the Founder of Success in Black, she champions DEI in Customer Success, fostering a thriving community for Black professionals.  

Beyond her corporate work, she is a respected advisor, speaker, board member, and angel investor, backing pre-seed and seed-stage startups across DTC, consumer tech, social/creator economy, and B2B SaaS.

(3:13) Who is Ejieme inside and outside of the office?  
(7:25) Who was Ejieme right out of college and how has she changed over the years?  
(10:29) Why did Ejieme choose the path of customer success?  
(12:25) What differentiates Ejieme from an influencer and key thought contributor?  
(15:21) Ejieme shares her idea of vulnerability as a skillset.  
(18:50) She walks us through a recent post after a tough life experience.  
(26:35) Who inspires Ejieme?  
(28:58) What advice does Ejieme want to leave the community with?

Connect with Ejieme Eromosele
https://www.linkedin.com/in/ejieme/  

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