Quiet quitting, viral complaints, burnt-out teams—what’s missing? Tony Chapman says the answer is simple: purpose. This episode is a masterclass in how leaders can inspire belief instead of just enforcing rules. The right mindset turns a courier into a mission-driven legend—or a flight into a lifetime memory.

Learn how smart leaders unlock enthusiasm, why staff are your true brand ambassadors, and what goes wrong when accountants run the culture. Plus, how small acts of belief build loyalty that no marketing campaign can buy.

GUEST:
Tony Chapman
http://chatterthatmatters.ca

Originally aired on 2025-12-03