Gain Grow Retain

Want to Become a World Class CSM?

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In this 10-minute trumpet, Jeff Breunsbach shares his views on how CSMs should be preparing for career growth. Instead of the Enterprise-level CSM being the goal, focusing on building scaled CS skills is going to give you the biggest bang for your buck.

How?

  • Leveraging a 1:many focus in areas that increase your reach
  • Focus on writing skills
  • Identifying self-service opportunities
  • Large-scale impact on customers instead of a 1:1 focus with limited reach

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    Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

    We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

    GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

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    Gain Grow RetainBy Gain Grow Retain
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