On this episode of Backstage Pass, Eric Maddox discusses the importance of empathy-based listening in building trust and effective communication in both personal and professional settings. 

Key topics in this episode include:

• Empathy-based listening is crucial for building trust.
• Organizations need to focus on understanding their clients.
• Listening is more important than pitching in conversations.
• Trust is the foundation of effective partnerships.
• Empowerment within teams leads to better outcomes.
• How Eric’s techniques can be applied across various industries.
• Empathy-based listening vs. sympathy-based listening.

Visit gdaspeakers.com to learn more about bringing Eric Maddox to your next event!