Criminologist Joe Clare shares practical lessons from ECR Retail Loss’s recent returns fraud research, revealing how a small group of repeat offenders can drive the bulk of losses. Even though 14% of all customers admit to doing it.

Clothing dominates, but camping gear and electronics are also potential targets.

He discusses with Colin Peacock how profiling, policy changes, and strategic tagging can disrupt this pseudo-rental behaviour—without damaging the customer experience.

Hosted on Acast. See acast.com/privacy for more information.