What happens when an AI agent acts under your employee's credentials and something goes wrong?

Was it the human, the agent, or the agent acting as the human? If you can't answer that cleanly, you don't have governance. You've got hope dressed up as a policy.

But here's the thing.

Identity projects don't sell more widgets. They don't unlock new revenue. They don't shorten time to value. So they sit at the bottom of every funding list - while agents are quietly doing the work, sometimes with their own credentials, mostly with ours.

In this episode, Simon Reiter and I go deep on why identity is AI's silent hero, and why almost nobody is funding the foundation that everything agentic gets built on.

We cover:

• Why a CTO vibe-coded his kids' routine app in 90 minutes - and why the bottleneck has moved from building to clearly defining the problem
• The 100%-safe paradox - why governance has to trade against velocity, and why risk-tiered guardrails beat one-size-fits-all
• The policy / framework / standards split - and why the standards layer is the one most companies skip
• Token Ops - a discipline Simon basically named live on the show, and a real cautionary tale of $300K of AI licences turning into a $1M token bill
• Why identity is AI's silent hero - and why "was that the human or the agent?" is the question most strategies haven't sat with yet
• Quantum readiness by 2030 - what the federal guidance actually means, and why your identity stack determines how exposed you are

Simon is CTO at CareSuper. His career spans 25+ years - starting in networking and infrastructure before moving into enterprise technology leadership, with senior tech and CTO roles across Aware Super, Cbus and now CareSuper. He's a deep technologist who never forgets the people, and his perspective on what to build, what to govern, and what to leave alone is one of the sharpest you'll hear.

If you're a senior leader making AI decisions - or sitting at the table where they get made - Simon's perspective is one to sit with.

Connect with Simon Reiter

• LinkedIn: https://www.linkedin.com/in/reitersimon/
• Speaking at 6D AI Melbourne, Aug 2026: https://6degreesmedia.com.au/speakers-6dai-melbourne-26/
• Speaking at The Customer Show, Aug 2026: https://www.iqpc.com/events-customershow/speakers

Connect with Amit Singh

• LinkedIn: https://www.linkedin.com/in/au-amitsingh/
• Website: https://amits.com.au
• evince Consulting: https://evince.ai

Work with Amit

Most AI initiatives fail before they start. At evince Consulting, I help senior leaders set the focus, build the foundations, and lead the work that turns it into transformation. The real risk isn't moving too slowly - it's moving forward without clarity.

Learn more: https://evince.ai

Join the AI Leadership Academy

Want to go deeper on AI strategy, leadership, and decision-making? Join the AI Leadership Academy on Skool - a free community for business leaders who want to stay sharp in an AI-driven world. Includes the AI Strategy Playbook, mini-course, webinar recordings, and weekly discussions.

Join free: https://www.skool.com/aileaders

Be a Guest on Never Outdated

Got a story worth sharing? We're always looking for leaders with real experience and sharp perspectives. Register your interest to be a guest.

Apply here: https://amits.com.au/contact

Subscribe to Never Outdated

Never Outdated is where business and technology leaders go to stay ahead. Subscribe to the podcast so you never miss an episode, and sign up to the newsletter for a monthly dose of practical insights on AI, leadership, and transformation.

• Newsletter: evince.ai/resources/newsletter
• Apple Podcasts: https://podcasts.apple.com/us/podcast/never-outdated/id1799636085
• Spotify: https://open.spotify.com/show/4ybHtbXBqoWikIR93s4iWM