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WATTS: Fighting the Freeze
A Race Against the Cold
When temperatures plummet below freezing in Winchester, Virginia, Robyn Miller's phone doesn't stop ringing. As Executive Director of WATTS (Winchester Area Temporary Transitional Shelter), she oversees a lifesaving operation that runs 24 hours a day during the coldest months of the year. In this episode of The Valley Today, host Janet Michael talks with Robyn about how this winter has tested her team like never before, with sustained sub-zero temperatures creating dangerous conditions for the area's homeless population.
The organization's founding story serves as a stark reminder of what's at stake. Years ago, someone froze to death on Winchester's streets because they had nowhere to go. That tragedy sparked the creation of WATTS, and today, Robyn remains laser-focused on ensuring it never happens again.
Two Shelters, One Mission
WATTS operates through a dual-facility model designed to meet different needs throughout the day. First, the warming center at Montague Avenue United Methodist Church opens its doors from 7:00 AM to 1:00 PM providing a safe haven during daylight hours. During this brutal cold snap, staff have extended hours beyond their typical 1:00 PM closing time, recognizing that many people won't seek overnight shelter for various personal reasons.
Meanwhile, the overnight shelter rotates through 21 host churches across the community, currently welcoming up to 45 guests each night from 7:00 PM to 7:00 AM. This week, Christ Episcopal Church downtown serves as the temporary home, conveniently located where guests can walk directly to the entrance without needing bus transportation.
Breaking Down Barriers to Safety
Getting people through the door requires more than just opening it. Robyn explains that safety concerns keep many homeless individuals from seeking shelter, so WATTS has implemented strict protocols to address these fears. Staff conduct light searches to ensure no drugs, alcohol, or weapons enter the facility, creating an environment where everyone can rest without worry.
Furthermore, the shelter maintains two staff members on duty throughout the night, checking on guests regularly. This vigilance proves especially critical given that many residents struggle with serious health issues, including seizures. The staff doesn't just monitor—they actively care, ensuring each person breathes safely through the night.
The entry requirements remain intentionally minimal. Anyone over 18 can walk in and give a name—it doesn't even have to be their real one. Guests need only bring a light bag of necessities, a policy designed to prevent bedbug infestations while still accommodating essential belongings.
Beyond a Warm Bed
While immediate shelter saves lives, WATTS aims higher. The organization employs dedicated case managers who work with guests willing to take the next steps toward stability. Already in January alone, the team has housed five people and helped three others enter rehabilitation programs. Additionally, they've assisted two individuals in returning to their home communities outside the area.
This comprehensive approach extends to WATTS' partnership with the Winchester Police Department's Addiction Recovery Program and their ownership of two transitional homes through a collaboration with 143 Transformations. Robyn emphasizes a crucial point: you can't simply hand someone who's been chronically homeless for 13 years the keys to an apartment and expect success. Instead, staff work daily with residents, helping them relearn or update skills for navigating systems that provide food, transportation, and other essential services.
The Community Responds
The warming center's current needs reflect the intensity of this winter's demands. Coffee flies off the shelves—Robyn reports they're down to their last five pounds of sugar. Guests particularly appreciate flavored creamers, a small luxury that brings comfort during difficult times. Beyond beverages, the center welcomes snacks, baked goods, and even gallons of milk.
Moreover, WinReady bus cards have become invaluable. Many WATTS guests maintain employment and need reliable transportation to work, while others require rides to medical appointments. With sidewalks transformed into what local news dubbed "snowcrete" - concrete- hard ice impossible to remove - safe transportation has become even more critical.
Counting the Invisible
This week marks the annual Point in Time Count, a nationwide effort to quantify homelessness. Volunteers fan out across the region from Harrisonburg to Winchester, visiting encampments, shelters, and motels to ask a simple question: are you homeless? The count typically reveals around 400 people in the region, but Robyn knows the real number tells a different story.
Using the McKinney-Vento Rule, advocates multiply the official count by ten, estimating approximately 4,000 people experience homelessness across the area. This discrepancy exists for several reasons: some individuals hide in locations volunteers never find, others refuse to be counted for privacy reasons, and families with children fall under a completely different counting system managed by the State Department of Education.
These numbers matter beyond statistics. Federal funding for low-income housing depends directly on these counts, making accurate data essential for addressing the crisis long-term.
The Coldest Night of the Year
On February 28th, WATTS will host its largest fundraiser, responsible for a quarter of the organization's operational budget. The Coldest Night of the Year walk brings together hundreds of community members for a simple 2K stroll through downtown Winchester, with a more challenging 5K option winding through the Museum of the Shenandoah Valley.
Last year, 800 participants braved the elements. This year, Robyn hopes for even more, especially since the event will feature guest speaker Lauryn Ricketts alongside a former WATTS guest who now works for the organization. This employee will share her firsthand experience of falling into homelessness and the tremendous effort required to escape it.
The walk serves multiple purposes beyond fundraising. Guests currently experiencing homelessness watch participants pass by, seeing tangible proof that their community hasn't forgotten them. Many of these individuals grew up in Winchester—this is their home—and they often express feeling left behind as the area's costs skyrocket faster than their fixed incomes can match.
A Purely Private Mission
Unlike many social service organizations, WATTS receives zero state, federal, or local government funding. Every dollar comes from individual donors, fundraising events, and participating churches. This complete reliance on private support makes community engagement not just helpful but absolutely essential.
Robyn runs WATTS as a business because it must be one—with insurance, electrical bills, a bus to maintain, trained staff to employ, and operational expenses that don't pause for winter storms. The recent snow has driven costs even higher, yet turning people away simply isn't an option when lives hang in the balance.
Looking Ahead
As this brutal winter continues, Robyn remains focused on her primary goal: ensuring no one freezes to death on Winchester's streets. The warming center stays open, the overnight shelter rotates through its church partners, and case managers continue working to transition people from temporary shelter to permanent housing.
For those wanting to help, the path forward is clear. Donate supplies to the warming center at 102 Montague Avenue between 7:00 AM and 5:00 PM. Sign up for the Coldest Night of the Year walk at https://cnoy.com/location/winchester or through the WATTS website. Write a check. Share social media posts. Every action counts.
Because ultimately, WATTS operates on a simple but powerful principle: everyone deserves a home and a door they can close to be safe. Until that becomes reality for every person in the Winchester area, Robyn and her team will keep fighting the freeze, one guest at a time.
View all episodes
By Janet MichaelA Race Against the Cold
When temperatures plummet below freezing in Winchester, Virginia, Robyn Miller's phone doesn't stop ringing. As Executive Director of WATTS (Winchester Area Temporary Transitional Shelter), she oversees a lifesaving operation that runs 24 hours a day during the coldest months of the year. In this episode of The Valley Today, host Janet Michael talks with Robyn about how this winter has tested her team like never before, with sustained sub-zero temperatures creating dangerous conditions for the area's homeless population.
The organization's founding story serves as a stark reminder of what's at stake. Years ago, someone froze to death on Winchester's streets because they had nowhere to go. That tragedy sparked the creation of WATTS, and today, Robyn remains laser-focused on ensuring it never happens again.
Two Shelters, One Mission
WATTS operates through a dual-facility model designed to meet different needs throughout the day. First, the warming center at Montague Avenue United Methodist Church opens its doors from 7:00 AM to 1:00 PM providing a safe haven during daylight hours. During this brutal cold snap, staff have extended hours beyond their typical 1:00 PM closing time, recognizing that many people won't seek overnight shelter for various personal reasons.
Meanwhile, the overnight shelter rotates through 21 host churches across the community, currently welcoming up to 45 guests each night from 7:00 PM to 7:00 AM. This week, Christ Episcopal Church downtown serves as the temporary home, conveniently located where guests can walk directly to the entrance without needing bus transportation.
Breaking Down Barriers to Safety
Getting people through the door requires more than just opening it. Robyn explains that safety concerns keep many homeless individuals from seeking shelter, so WATTS has implemented strict protocols to address these fears. Staff conduct light searches to ensure no drugs, alcohol, or weapons enter the facility, creating an environment where everyone can rest without worry.
Furthermore, the shelter maintains two staff members on duty throughout the night, checking on guests regularly. This vigilance proves especially critical given that many residents struggle with serious health issues, including seizures. The staff doesn't just monitor—they actively care, ensuring each person breathes safely through the night.
The entry requirements remain intentionally minimal. Anyone over 18 can walk in and give a name—it doesn't even have to be their real one. Guests need only bring a light bag of necessities, a policy designed to prevent bedbug infestations while still accommodating essential belongings.
Beyond a Warm Bed
While immediate shelter saves lives, WATTS aims higher. The organization employs dedicated case managers who work with guests willing to take the next steps toward stability. Already in January alone, the team has housed five people and helped three others enter rehabilitation programs. Additionally, they've assisted two individuals in returning to their home communities outside the area.
This comprehensive approach extends to WATTS' partnership with the Winchester Police Department's Addiction Recovery Program and their ownership of two transitional homes through a collaboration with 143 Transformations. Robyn emphasizes a crucial point: you can't simply hand someone who's been chronically homeless for 13 years the keys to an apartment and expect success. Instead, staff work daily with residents, helping them relearn or update skills for navigating systems that provide food, transportation, and other essential services.
The Community Responds
The warming center's current needs reflect the intensity of this winter's demands. Coffee flies off the shelves—Robyn reports they're down to their last five pounds of sugar. Guests particularly appreciate flavored creamers, a small luxury that brings comfort during difficult times. Beyond beverages, the center welcomes snacks, baked goods, and even gallons of milk.
Moreover, WinReady bus cards have become invaluable. Many WATTS guests maintain employment and need reliable transportation to work, while others require rides to medical appointments. With sidewalks transformed into what local news dubbed "snowcrete" - concrete- hard ice impossible to remove - safe transportation has become even more critical.
Counting the Invisible
This week marks the annual Point in Time Count, a nationwide effort to quantify homelessness. Volunteers fan out across the region from Harrisonburg to Winchester, visiting encampments, shelters, and motels to ask a simple question: are you homeless? The count typically reveals around 400 people in the region, but Robyn knows the real number tells a different story.
Using the McKinney-Vento Rule, advocates multiply the official count by ten, estimating approximately 4,000 people experience homelessness across the area. This discrepancy exists for several reasons: some individuals hide in locations volunteers never find, others refuse to be counted for privacy reasons, and families with children fall under a completely different counting system managed by the State Department of Education.
These numbers matter beyond statistics. Federal funding for low-income housing depends directly on these counts, making accurate data essential for addressing the crisis long-term.
The Coldest Night of the Year
On February 28th, WATTS will host its largest fundraiser, responsible for a quarter of the organization's operational budget. The Coldest Night of the Year walk brings together hundreds of community members for a simple 2K stroll through downtown Winchester, with a more challenging 5K option winding through the Museum of the Shenandoah Valley.
Last year, 800 participants braved the elements. This year, Robyn hopes for even more, especially since the event will feature guest speaker Lauryn Ricketts alongside a former WATTS guest who now works for the organization. This employee will share her firsthand experience of falling into homelessness and the tremendous effort required to escape it.
The walk serves multiple purposes beyond fundraising. Guests currently experiencing homelessness watch participants pass by, seeing tangible proof that their community hasn't forgotten them. Many of these individuals grew up in Winchester—this is their home—and they often express feeling left behind as the area's costs skyrocket faster than their fixed incomes can match.
A Purely Private Mission
Unlike many social service organizations, WATTS receives zero state, federal, or local government funding. Every dollar comes from individual donors, fundraising events, and participating churches. This complete reliance on private support makes community engagement not just helpful but absolutely essential.
Robyn runs WATTS as a business because it must be one—with insurance, electrical bills, a bus to maintain, trained staff to employ, and operational expenses that don't pause for winter storms. The recent snow has driven costs even higher, yet turning people away simply isn't an option when lives hang in the balance.
Looking Ahead
As this brutal winter continues, Robyn remains focused on her primary goal: ensuring no one freezes to death on Winchester's streets. The warming center stays open, the overnight shelter rotates through its church partners, and case managers continue working to transition people from temporary shelter to permanent housing.
For those wanting to help, the path forward is clear. Donate supplies to the warming center at 102 Montague Avenue between 7:00 AM and 5:00 PM. Sign up for the Coldest Night of the Year walk at https://cnoy.com/location/winchester or through the WATTS website. Write a check. Share social media posts. Every action counts.
Because ultimately, WATTS operates on a simple but powerful principle: everyone deserves a home and a door they can close to be safe. Until that becomes reality for every person in the Winchester area, Robyn and her team will keep fighting the freeze, one guest at a time.