In today’s interview, Dr. Drew Byrnes interviews Dr. Josh Bernstein and his wife, Allison. In their practice, patients have to pay their full fee upfront and then wait for a check from their insurance company to come in the mail. Not every practice can achieve this level but Josh and Allison have made it work.

Josh credits Allison for her unique ability to patiently and honestly answer patient’s questions on the phone. Find out what she says on every new patient phone call. It’s honest, it’s helpful and it just might surprise you. 

Do you have a FFS practice? Would you like to be interviewed? Fill out the FFS Stories request form here:

https://goo.gl/forms/7TaUF9Nqi49l1RFF2

Episode resources:

Dental Membership Direct

www.dentalmembershipdirect.com

Dental Financing Direct

www.dentalfinancingdirect.com

Dental Membership Master Course with Dr. Chris Phelps

www.membershipmastercourse.com