If you have a problem, if no one else can help, and if you can find them, maybe you can hire—Code for Canada? Launched in 2017, this nonprofit works alongside government to build better services. We sit down with CEO Dorothy Eng to understand the structural and cultural challenges that stop government from delivering. Despite antiquated systems, "that's not how we do it" attitudes, and the challenges of hiring and retaining talent, Dorothy still believes that we can have nice things. All it takes is political will, an understanding of technology, and senior managers who take the risk of doing things differently.