🔹 Key Takeaways: 

✔️ The two factors that can instantly ruin a restaurant experience (and it’s NOT food or service) 

✔️ How Disney crafts a “magical” experience—but is it all an illusion? 

✔️ The psychology behind brand trust and why some companies earn lifelong customers

✔️ How a negative customer experience can be a business’s biggest opportunity 

✔️ Why experiential moments matter more than ever in customer relationships 

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