Bad things happen. Fires, floods, sewage backups, mold, hoarding situations, bed bugs.
And when they do, people need honest, compassionate professionals they can trust.

In this episode of Mills County Routes, host Carleen Hall sits down with Cindy Schmader, owner of ServiceMaster Restoration Service by Schmader – Council Bluffs.

Cindy shares how she built a restoration business over more than 20 years, why integrity and confidentiality matter when you’re working inside people’s homes, and what it really looks like to help families recover after disaster.

This conversation covers:

• Fire, water, and mold restoration

• Sewage backup cleanup

• Hoarding and trauma-informed cleaning

• Bed bug cleaning and stigma

• Carpet, upholstery, and rug cleaning

• Why reviewing your insurance coverage yearly is critical

It’s a powerful reminder that while bad things happen, good people make the difference in how families recover.