Simon Russell, Instant Impact's Head of AI and Data, joins Felix to lift the lid on what large language models actually are, why they're brilliant at conversation but terrible at maths, and what that means for how organisations should be thinking about AI adoption. With 16 years of experience across the Ministry of Defence, EY, and a Google spin-off, Simon breaks down the rise of agentic AI, why the businesses with the best process documentation are pulling ahead, and why "context governance" is about to become the most important organisational competency nobody's heard of yet.