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We Pulled Insurance Duty From Our Front Desk - Revenue Jumped 30% (E.15)
Francesca Pregano's 30% Growth Formula: Remove Insurance Drama From Your Front Desk + AI-Powered "Wheel of Retention"
Francesca Pregano, COO with 19 years in dental, discovered the real reason multi-location practices bleed patients: It's not bad dentistry - it's front desk staff drowning in insurance conversations they can't win. Her radical solution? Strip all financial chaos out of the office entirely and give the team one job: make patients feel welcome and collect the right data.
Key Revelations:
The Wheel of Retention That Doubled Profitability
💡 The "Ask Ken" Question:
"When is it the right time to hire a fractional CFO?"
Ken's answer: It depends on your trajectory, not just your size. Planning to grow from 1 to 3-6 practices? Get a fractional CFO NOW - rapid growth needs serious financial guidance to avoid expensive mistakes. Growing slower? You can wait, but by 5-10 locations, you NEED a financial heavy hitter making sure everything runs smoothly.
Francesca's brutal truth: She spent years in operations before realizing she didn't truly understand it until she mastered finance. Working alongside a CFO taught her to read P&L statements and understand profitability drivers. Without the finance piece, you're just looking at numbers without knowing WHY they matter - especially dangerous before you start to scale.
Got a burning question about dental finance?
Submit your question, and it could be featured in a future episode.
Ask Ken Form: https://resources.accrudent.com/ask-ken-form-the-dental-truth-project
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By The Dental Truth ProjectFrancesca Pregano's 30% Growth Formula: Remove Insurance Drama From Your Front Desk + AI-Powered "Wheel of Retention"
Francesca Pregano, COO with 19 years in dental, discovered the real reason multi-location practices bleed patients: It's not bad dentistry - it's front desk staff drowning in insurance conversations they can't win. Her radical solution? Strip all financial chaos out of the office entirely and give the team one job: make patients feel welcome and collect the right data.
Key Revelations:
The Wheel of Retention That Doubled Profitability
💡 The "Ask Ken" Question:
"When is it the right time to hire a fractional CFO?"
Ken's answer: It depends on your trajectory, not just your size. Planning to grow from 1 to 3-6 practices? Get a fractional CFO NOW - rapid growth needs serious financial guidance to avoid expensive mistakes. Growing slower? You can wait, but by 5-10 locations, you NEED a financial heavy hitter making sure everything runs smoothly.
Francesca's brutal truth: She spent years in operations before realizing she didn't truly understand it until she mastered finance. Working alongside a CFO taught her to read P&L statements and understand profitability drivers. Without the finance piece, you're just looking at numbers without knowing WHY they matter - especially dangerous before you start to scale.
Got a burning question about dental finance?
Submit your question, and it could be featured in a future episode.
Ask Ken Form: https://resources.accrudent.com/ask-ken-form-the-dental-truth-project