If you visit Puerto Rico, chances are you'll find yourself exploring the breathtaking El Yunque rainforest. And if you're there, you'll likely go on one of the waterfall hikes that have become a must-do experience. But these adventure tours didn't exist until just 5-6 years ago, when a few local companies began offering immersive outdoor experiences to travelers.

Among the pioneers is Spotin, founded by Bryan. In this episode, Bryan shares his journey of navigating the volatile travel industry - from pivoting after the devastating Hurricane Maria and surviving the COVID-19 pandemic, to ultimately becoming the top-rated El Yunque rainforest tour on Viator with over 10,000 five-star reviews...

Chapters

02:51 The Impact of Hurricane Maria on Business

05:46 Navigating COVID-19 and Business Growth

08:30 The Art of Delegation and Leadership

11:30 Challenges in the Tourism Industry

14:29 Marketing Strategies and Trends in Tourism

17:10 Operational Challenges and Customer Experience

20:13 Volume Game: Keeping Prices Low

22:58 Future Growth and New Opportunities

26:02 Advice for Aspiring Travel Entrepreneurs

28:42 Learning from Mistakes and Innovations

31:39 Rapid Fire Questions and Conclusion