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Web3, The Contact Center, and You w/ Thomas Laird
Thomas and Marc discuss hybrid workplaces, the understated importance of human agents in an automated world, and how Web3 technologies such as NFTs might be useful in the contact center industry.
Thomas Laird, a.k.a. The Call Center Geek, is a contact center and customer experience expert with over 30 years in the industry. He is also an author and founder/CEO of Expivia, a 600+ seat award-winning USA BPO omnichannel contact center located in Pennsylvania.
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Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/
Learn more about Balto: balto.ai
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Send in a voice message: https://anchor.fm/marcbernstein/messagePO omnichannel contact center located in Pennsylvania.
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By Marc Bernstein
5
2727 ratings
Thomas and Marc discuss hybrid workplaces, the understated importance of human agents in an automated world, and how Web3 technologies such as NFTs might be useful in the contact center industry.
Thomas Laird, a.k.a. The Call Center Geek, is a contact center and customer experience expert with over 30 years in the industry. He is also an author and founder/CEO of Expivia, a 600+ seat award-winning USA BPO omnichannel contact center located in Pennsylvania.
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Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/
Learn more about Balto: balto.ai
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Send in a voice message: https://anchor.fm/marcbernstein/messagePO omnichannel contact center located in Pennsylvania.
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