ServiceNow Pilots by SPOC

[Webinar recording] Service Portal UX traps

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Exceptional episode - recording of a webinar conducted - 3 ways to improve your ServiceNow Platform usability.

„I use the portal because I have to, not because I want to” – do you think so about your platform? Have you heard that from your employees? It’s time to change that. In our webinar, you will learn how UX/UI affects the usability of the platform.

What we’ll talk about:

  • how to simplify the ticketing process to make it as smooth as online shopping
  • communication with users – how to keep it human-to-human
  • generic interface vs personalisation – how to make Service Portal feel like home?
    • ...more
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