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Wedding vendors and refunds amid Coronavirus
- With Jack
- Be fair and accommodating with your clients. Especially if things do escalate, it will stand you in good stead if you’ve been co-operative
- Being co-operative means ensuring you give clients multiple dates you’re available instead of just one. If not, it’s unlikely you are within your right to exercise your cancellation policy
- It works both ways. Your client needs to provide multiple dates as opposed to just one. If they give you a limited option or reschedule without consulting you on your availability, they should expect you to exercise the cancellation policy and lose out on the money they’ve paid
- If a client wants a refund refer to your cancellation policy
- Some wedding insurance providers are covering deposits, so it’s worth highlighting this to your client if they haven't explored that avenue already
- Consider offering a settlement as a goodwill gesture. For example, you’re happy to refund X amount but retain the deposit
- Before you do this, I would urge you to use the legal advice helpline that you have as part of your legal expenses insurance and talk over your options with a legal expert
- If things do escalate to legal action from your client, there is some cover under the legal expenses policy for contract disputes. A solicitor will get involved and negotiate with your client on your behalf
- Above all else, be fair with your clients and be accommodating, but also understand your rights just in case things do get messy
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By Ashley Baxter- With Jack
- Be fair and accommodating with your clients. Especially if things do escalate, it will stand you in good stead if you’ve been co-operative
- Being co-operative means ensuring you give clients multiple dates you’re available instead of just one. If not, it’s unlikely you are within your right to exercise your cancellation policy
- It works both ways. Your client needs to provide multiple dates as opposed to just one. If they give you a limited option or reschedule without consulting you on your availability, they should expect you to exercise the cancellation policy and lose out on the money they’ve paid
- If a client wants a refund refer to your cancellation policy
- Some wedding insurance providers are covering deposits, so it’s worth highlighting this to your client if they haven't explored that avenue already
- Consider offering a settlement as a goodwill gesture. For example, you’re happy to refund X amount but retain the deposit
- Before you do this, I would urge you to use the legal advice helpline that you have as part of your legal expenses insurance and talk over your options with a legal expert
- If things do escalate to legal action from your client, there is some cover under the legal expenses policy for contract disputes. A solicitor will get involved and negotiate with your client on your behalf
- Above all else, be fair with your clients and be accommodating, but also understand your rights just in case things do get messy