In this weeks lecture we explore an often overlooked part of the etiology of a harmful act - a breakdown in communication.

Professor Laurence Alison and I explore three viral clips of police - civilian interaction and see what went wrong/right!

If you want to learn more about this - Check out our new book Rapport on Amazon: https://www.amazon.co.uk/Rapport-People-Conversations-Revolutionise-Relationships/dp/1785042068/ref=sr_1_1?dchild=1&keywords=rapport+book&qid=1595517275&sr=8-1