Hey everyone, and welcome to Communicate with Influence – the podcast that breaks down the essential skills behind powerful workplace communication.

In today’s episode, we’re diving into 10 must-have techniques from the BSBCMM511 unit – ‘Communicate with Influence’ if you’re in the Diploma game. Whether leading a meeting, negotiating a deal, or giving a killer presentation, these tools take your communication from ‘meh’ to magnetic.

We’ll break down each technique – what it is, why it matters, and how to use it to become more confident, persuasive, and professional. Think of it like a Spotify playlist of communication bangers:

🎵 Active Listening – the gateway to real connection
🎵 Clarity & Conciseness – because less is more
🎵 Empathy – the secret weapon of influential leaders
🎵 Non-Verbal Communication – the signals you’re sending, even when you’re silent
🎵 Constructive Feedback – how to give feedback people actually want
🎵 Assertiveness – speaking up without putting others down
🎵 Questioning Techniques – asking smarter, deeper questions
🎵 Storytelling – turning facts into influence
🎵 Adaptability – speaking their language, not just yours
🎵 Conflict Resolution – keeping your cool and finding the win-win

These aren’t just soft skills. They’re career skills. And by the end of this episode, you’ll have a toolkit to communicate like a leader – with confidence, clarity, and profound impact.

So plug in, take notes, and let’s turn up the volume on your communication skills. Let’s go."