Broadcast date: 9/15/16 Long Term Care Ombudsman advocate for residents of nursing homes, board and care homes and assisted living facilities. They work to promote the highest possible quality of life and care for all residents in long term care facilities, in addition to educating consumers and providers and resolving residents' complaints. The Administration on Aging (AoA) reports that there are more than 8,000 volunteer ombudsman nationally, and in 2014 the program investigated over 191,553