Listen to business owners, leaders, professionals, and people on the front line of service talk about their experiences, and strategies to give excellent service. A show that enables listeners to learn and grow their business with insight and knowledge.

Welcome to Standing On Service!

Welcome to Standing On Service! Here we uncover the best possible ways of service. A show that enables listeners to learn and grow their business with insight and knowledge. Listen to business owners, leaders, professionals, and people on the front line of service talk about their experiences, and strategies to give excellent service.

Business

Investing

Careers

Management & Marketing

Business News

Shopping

Management

This week features guest Jevon Wooden from BrightMind Consulting Group. Jevon explains each step of their “5Y Framework” in detail, including setting clear goals and metrics with the “yardstick.” He shares insights on building quality control, developing standard operating procedures, and creating a culture where employees feel safe to report issues. Jevon talks about the importance of leaders taking ownership, embracing transparency, and effectively communicating their vision and mission.   Key Takeaways:   The 5Y Framework provides a structured approach to goal setting with clear stages: Yardstick (goals), Yield (resources), Yare (ease), Yogi (sustainability), and Yearn (advocacy).   Regular check-ins help ensure goals and processes are still effective.   Feedback from employees and customers is critical for identifying areas for improvement.   The importance of anticipating potential issues and problems through scenario planning.   Remember, the price of something does not always equal what you’ll get.   Companies like Costco have seen long-term success by prioritizing employee investment, even during economic downturns, recognizing that people are the foundation for growth.     External Links:   Jevon Wooden: LinkedIn | Website  That Marketing Team — Schedule Discovery Call HERE

The 5Y Framework for Taking a Company from Functional to Phenomenal with Jevon Wooden

Troy welcomes Tai Goodwin, CEO of That Marketing Team, to discuss all things marketing including how we can use quizzes to generate more leads, and creating the right strategy to find your audience. Tai talks about how having your audience identify personally with your brand goes so much further than just trying to be everywhere, and she explains what she means when she says she’s “chasing excellence.” If you’re looking for some great marketing tips that you can implement today, tune in.   Key Takeaways:  What happens when you promise too much and don’t deliver on your promises? How Tai and her team at That Marketing Team help people determine what they should pour their investments towards in order to get a good return. The importance of creating the strategy to find the right audience. Tai talks about what she calls being “Facebook rich and profit poor” and how she turned that around. How to get people to write testimonials. People are paying for your skills that you’ve already mastered over the years. Tai shares how you can work with her even further and continue your marketing growth. 

Generating More Leads and Finding Your Audience with Tai Goodwin of That Marketing Team

 In this episode of the podcast, Jeremy Streten joins Troy from Australia to discuss the importance of being proactive rather than reactive to legal problems. His bestselling book, The Business Legal Cycle, is a guide to understanding, planning for, and implementing legal protection for your business. Jeremy also discusses the key elements he sees with successful businesses, which legal aspects business owners need to educate themselves on, and how to consult with the right professional.   Key Takeaways:  Jeremy explains how he’s seen time and time again how costly it is for businesses that are reactive when it comes to legal problems. His book, The Business Legal Lifecycle, is a guide to the system that Jeremey created for businesses to be proactive when it comes to legal risk. There are 13 universal phases that all businesses go through in Western countries; recognizing each phase begins with education. With every business being unique, it’s important to find the right insurance specific to your industry. Business owners should know and understand the laws and legal system. Not all lawyers are created equal; find someone who is up to date on their education and understands your industry. Sites like LegalZoom fulfill a need, but they should not replace having proactive legal protection. If you’re listening and thinking, “I don’t have legal problems and don’t need this”; you never know! It’s better to be prepared and not need it than need it and not be prepared.    External Links: Maintenance-one.com The Business Legal Lifecycle The Business Legal Lifecycle Book Jeremy Streten  Jeremy Streten on LinkedIn

Protecting Your Business with Proactive Legal Advice

In this episode of the podcast, Megan joins Troy to talk about the importance of great onboarding, and how you build trust even before the initial contact with your client. Megan runs One Stone Creative, a podcast production company, which helps businesses launch a podcast and establish themselves as an industry leader while sharing their brand story. Megan also talks about what a podcast production company does, and how it can help with an overall digital marketing plan.   Key Takeaways:  Megan shares what a podcast production agency does and why a business would want to work with one. Her company, One Stone Creative, focuses on B2B podcasts and can help provide a one-stop-shop for people looking to start, launch, and maintain their podcasts. As business owners, we want to make sure our clients aren’t constantly wondering what’s next, so having a solid onboarding process is extremely important. It’s less important that you follow a specific formula than that you communicate what the formula is. You can test out your onboarding process for free by asking a trusted friend or family member to go through the process and send you their honest feedback. Businesses can stand out by instilling trust in their customer through timely and personal communication. You can also hire customer service workers for a few hours on the weekend to make sure it doesn’t take longer than 24 hours. Podcasts can help you get more customers and establish yourself as a leader in the market. If you are thinking of launching a podcast, a great way to start is by going on other people’s shows.    External Links: Maintenance-one.com KnowYourNumbersWorkshop.com/standingonservice One Stone Creative Digital Content for Business Growth Pod.link

Onboarding in a Way That Builds Trust and Connection

In this episode of the podcast, Tim Francis joins Troy to talk about the true progress metrics for any business. Tim Francis is an expert in finance who helps businesses create and collect the cash they need to deliver great service by focusing on the four true progress metrics: free cash, market value equity, internal fulfillment, and external contribution. Tim explains why vanity metrics like revenue and number of customers cannot predict if a business will stay in business, and how to use the true progress metrics to gauge how your business is doing. Tune in to find out more.   Key Takeaways:  Creating a great client experience is important, but every business needs to have the cash and funds to do that. As an entrepreneur, Tim made some business decisions that led him to have a negative net worth. His business seemed like it was thriving from the outside, but in reality, he was broke. Entrepreneur culture celebrates all the vanity metrics like revenue, clients, locations, etc. but that’s not true progress. In fact, those are some of the worst ways possible to determine true success and true progress. To master entrepreneurship, you need to realize that it’s a journey, not a destination. There are four true progress metrics: free cash, market value equity, internal fulfillment, and external contribution. Tim explains these four metrics and how he uses them to gauge progress in a business. Internal fulfillment doesn’t mean that every day is going to be happy. External contribution is about investing in your staff, in your team, in your customers, and even in your community. Revenue is an important metric to get started, but it’s not true progress. No business went out of business because of a lack of revenue. What actually allows a business to stay alive is cash, not revenue. Tim shares an example of how a business could have money but not actually have cash. It’s possible to have the right intentions but poor execution. What is Tim’s advice for people who think they need to have more customers to make more money and generate more free cash? There is a false belief that sales cures all but that is not true. You can’t play hard with cash. It’s important to take into consideration free cash before making any big decision. A cash flow forecast can help with that. Connect with Tim and learn from him through his three-day workshop Know Your Numbers.    External Links: Maintenance-one.com Tim Francis, Profit Factory KnowYourNumbersWorkshop.com/standingonservice

Welcome to Standing On Service!

Download our free app to listen on your phone