Welcome to The 80 Percent, a podcast about the impact of the frontline workforce. In each episode, JD and Richia share a story about how frontline employees are making a difference in their organizations and communities. You’ll learn how companies are evolving their training and support tactics to empower their frontlines. You’ll take away practical ideas for how you can drive measurable business results through improved frontline performance.

The 80 Percent is brought to you by Axonify. To learn how you can build training for your frontline workforce that actually works, visit axonify.com.