After being taken for a ride, customers should bridle at the guff in the bank's apology advert, says Lucy Kellaway Hosted on Acast. See acast.com/privacy for more information.

Wells Fargo’s wagonload of insincere regrets

Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. Hosted on Acast. See acast.com/privacy for more information.

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After 32 years, you are still an enigma, says Lucy Kellaway Hosted on Acast. See acast.com/privacy for more information.

FT readers, I will miss you most of all

The exponential rise of guff in business shows no sign of abating, says Lucy Kellaway Hosted on Acast. See acast.com/privacy for more information.

How I lost my 25-year battle against corporate claptrap

Apple's $5bn headquarters is the world’s most expensive office and Steve Jobs' last posthumous hurrah, says Lucy Kellaway Hosted on Acast. See acast.com/privacy for more information.

Apple's new grandiose office is for grown -ups

Shock over swear words exposes some misplaced prudery, says Lucy Kellaway Hosted on Acast. See acast.com/privacy for more information.

Don't listen to prigs: profanity is glorious

Interruptions help cut short boring discussions. So instead of making men interrupt less, women should be made to do it more, argues Lucy Kellaway. Hosted on Acast. See acast.com/privacy for more information.

Wells Fargo’s wagonload of insincere regrets

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