After being taken for a ride, customers should bridle at the guff in the bank's apology advert, says Lucy Kellaway <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

After being taken for a ride, customers should bridle at the guff in the bank's apology advert, says Lucy Kellaway Hosted on Acast. See acast.com/privacy for more information.

After being taken for a ride, customers should bridle at the guff in the bank's apology advert, says Lucy Kellaway Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

Wells Fargo’s wagonload of insincere regrets

Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

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Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. Hosted on Acast. See acast.com/privacy for more information.

Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

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Wells Fargo’s wagonload of insincere regrets

Wells Fargo’s wagonload of insincere regrets