Happy New Year!  Listen in for the first WFST update of 2021 -- New Year, same old Patty and Brandi.

Resources Mentioned: 

Continuous Improvement Space on Community: https://communityhub.virginia.edu/community/uva-finance-transformation/continuous-improvement 

Future State Service Model: https://uvafinance.blogspot.com/2020/11/smooth-operators-finance-engagement.html

CCS Session Slides: https://communityhub.virginia.edu/community/uva-finance-transformation/blog/2020/12/04/customer-confirmation-session-dec-2020-slide-decks 

Decision Log: https://financetransformation.virginia.edu/fst-decision-log 

Five things to know about FST:  https://uvafinance.blogspot.com/2021/01/five-things-to-know-about-fst-january.html