What is a chatbot? And what does it have to do with Facebook messenger? I get asked these questions all the time. So wanted to spend some time going over exactly what one is and where you find it.

Doesn’t matter if you’re in E-commerce, are an Amazon seller doing fulfillment by amazon, or selling online products somewhere else like Shopify. You’ve probably come across chatbots before. It’s simply an automated conversation that happens in Facebook messenger.